How Cloudsteps should feel.
Secure without being tight. Soft without being flimsy. Light enough to forget you've got them on.
See CloudstepsHow it should feel
Cloudsteps should feel snug but not tight. The knit wraps around your foot without squeezing it. No pinching across the toes. No slipping at the heel. You'll notice the shape under your arch, especially if you've come from flat slippers. That's normal.
The right fit is the one you stop noticing. If you're aware of them all day, the size needs adjusting.
Secure without pressure. Shape under the arch. Light on your feet. If you've got all three, you're in the right size.
Why "soft" on its own isn't enough
Very soft footwear feels lovely for the first hour. Then there's nothing under you. Cloudsteps are built the other way: a soft knit around your foot, with a footbed that has shape and a proper sole underneath. Think of a good mattress. You want support, not just softness.
Support underneath
The Cloudstep footbed has a raised arch zone moulded into it. It's part of the shoe, not a loose insert. If you've been wearing flat footwear, you'll feel the shape at first. Most people stop noticing it within a few wears.
Cloudsteps are everyday footwear, not a medical device. If a health professional has given you advice about what to wear on your feet, keep following it.
Your first few wears
Most people are comfortable from the first wear. The knit settles to your foot over the first few days.
- Comfortable from day one. The knit settles and keeps improving over the first few wears.
- If the arch shape feels noticeable, give it two or three days.
- If your heel lifts, size down. If your toes feel squeezed, size up.
- Still not right after a week? Email care@thecomfiq.com or call 1300 776 247. We'll sort it.
Five things to check
Snug by design
The knit wraps your foot. It doesn't box it in.
Heel sits secure
If it's lifting, size down.
Toes sit naturally
If they're squeezed, size up.
Between sizes?
Size up. Slightly roomy beats slightly tight.
Wide feet?
Cloudsteps run narrow. Size up and check the measurements in the size guide.
Still unsure?
Send your usual shoe size to care@thecomfiq.com
Reach or High?
Same support and proper sole underneath. The difference is around the ankle.
| Cloudstep Reach | Cloudstep High | |
|---|---|---|
| Cut | Ankle height | Crew height |
| Feel | Lighter and airier | More coverage around the ankle |
| Best for | Warmer weather, everyday, travel | Cooler mornings, long flights, more coverage |
| Price | $89 | $89 |
Fit questions
Should Cloudsteps feel tight?
No. Snug and secure, not tight. If there's pressure across the toes, go up a size.
Will the knit stretch?
It settles to your foot shape but doesn't stretch out. If they feel loose after a few wears, you've sized up too far.
What if they don't feel right after the first wear?
Give it two or three wears. Still wrong? Email care@thecomfiq.com and we'll help.
I have flat feet or high arches. Will they suit me?
Cloudsteps suit most feet. If a health professional has given you footwear advice, keep following it. Cloudsteps aren't a medical device.
How does sizing compare to my usual shoes?
Use your usual size. Between sizes, size up. The knit adapts, so slightly larger is always more comfortable than slightly smaller.
Find your fit. Try it at home for 60 days.
Not right for you? Return them in original condition and unworn outside within 60 days for a full product refund. Return postage is paid by the customer.