Shipping Policy

Order Processing

• Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

• During peak times (sales events, launches, holiday periods), processing may take slightly longer.

Shipping Within Australia

• Standard Shipping: 2–8 business days after dispatch.

• Express Shipping: 1–3 business days after dispatch.

• FREE Standard Shipping on all orders over $99 AUD.

• Orders under $100 AUD will have shipping calculated at checkout.

International Shipping

• We ship to most countries worldwide.

• Delivery times vary depending on destination and will be displayed at checkout. As a guide:

  • NZ & Asia-Pacific: 5–10 business days after dispatch

  • USA & Canada: 7–14 business days after dispatch

  • Europe & UK: 7–14 business days after dispatch

  • Rest of World: 10–20 business days after dispatch

• International shipping costs are calculated at checkout based on destination and order size.

• Duties & Taxes: Please note that international customers are responsible for any import duties, taxes or fees charged by their local customs authority.

Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking link so you can follow your delivery.

Pre-Orders

If an item is purchased as a pre-order, your order will ship once stock arrives. Estimated dispatch dates are listed on the product page. Please note these dates are approximate and subject to change.

Shipping Protection

At checkout, you may select optional shipping protection. This guarantees replacement if your order is confirmed lost or stolen by the courier. If you decline shipping protection, Comfiq cannot guarantee replacement for lost or stolen orders.

Questions

If you have any questions about your order or delivery, contact our care team at care@thecomfiq.com.