Refund policy
60-Day Comfort Guarantee
Every Comfiq order is backed by our 60-Day Comfort Guarantee. If something isn't right, we'll work with you to find an appropriate solution.
Return Eligibility
To be eligible for a return:
- Your return must be initiated within 60 days of delivery.
- Items must be unworn, unwashed and in their original condition, with all original packaging.
- Footwear may be tried on indoors on a clean surface.
- Items marked Final Sale or Non-Returnable cannot be returned unless they are faulty, damaged or incorrectly supplied.
- We cannot accept items that are visibly worn, soiled, washed, damaged or returned in an unhygienic condition.
We may request photographs before approving a return or exchange.
Change-of-Mind Returns
Change-of-mind returns include customer-selected sizing, fit, colour or preference.
Customers are responsible for arranging and paying for change-of-mind return postage. We strongly recommend using a tracked postal service, as Comfiq cannot accept responsibility for returns that are lost or damaged in transit.
Original delivery charges and return postage costs are not refundable for change-of-mind returns.
Exchanges
Change-of-mind exchanges, including customer-selected sizing, fit, colour or preference, are treated the same as change-of-mind returns: you are responsible for arranging and paying for return postage. We strongly recommend using a tracked postal service, as Comfiq cannot accept responsibility for returns that are lost or damaged in transit.
Australian Orders
Once we have received and inspected your returned item, we will send your replacement using standard shipping at no additional charge, subject to product availability.
New Zealand Orders
You are responsible for arranging and paying for tracked return postage to Comfiq in Australia. Once we have received and inspected your returned item, we will send your replacement to New Zealand using standard shipping at no additional charge, subject to product availability.
Refunds
Once your return has been received and inspected, an approved refund will be issued to your original payment method within 3–5 business days.
Your financial institution may require additional time to process the refund.
Original delivery charges and customer-paid return postage are not refunded for change-of-mind returns.
Faulty, Damaged or Incorrect Items
If your item has a manufacturing fault, arrives damaged or we send you the wrong item, please contact us with photographs and your order number before returning it.
Comfiq will cover reasonable return shipping costs for faulty, damaged or incorrectly supplied items, including orders delivered to New Zealand. Depending on the circumstances, we may provide a prepaid return label or reimburse the approved return postage cost.
Faulty-item claims are not limited by our standard 60-day change-of-mind return period. Nothing in this policy excludes or limits your rights under applicable consumer law.
How to Start a Return or Exchange
Email care@thecomfiq.com with:
- Your order number.
- The item or items you want to return.
- Whether you are requesting a refund or exchange.
- Your reason for the return.
- Photographs if the item is faulty, damaged or incorrect.
Please wait for return instructions before sending your item. We aim to respond within one business day.