Shipping · Returns · Exchanges

Fast dispatch. Easy returns.
Zero friction.

We move quickly so you can too. See shipping options, track your order, and start a return in a few taps.

Shipping options

Shipping at a glance

Method Spend Cost Est. time
Standard (AU) Over $99 Free 2–6 business days
Standard (AU) Under $99 $9.95 2–6 business days
Express (AU) Any order $14.95 1–3 business days
NZ Standard Any order $12.95 4–10 business days
Regional & remote areas Some postcodes may take a little longer. Couriers may use third-party delivery partners for remote locations.
Preorders & peak periods Allow extra time during launches, promotions, or public holidays. We will always keep you updated.
After you order

Processing & tracking

Order processing

  • Orders placed before 12pm AEST ship same or next business day (excludes weekends and public holidays).
  • Need to change your address? Contact us immediately — edits are only possible before fulfilment begins.
  • Multiple items may ship in separate parcels.

Tracking your order

You will receive a tracking link by email as soon as your order is scanned by the carrier.

Heads up: tracking can take up to 24 hours to update after dispatch. If it looks stuck, give it a day before reaching out.
Something went wrong?

Delivery issues

My parcel says "Delivered" but I cannot find it
  • Check alternate doors, your mailbox, neighbours, the building manager, or any nominated safe-drop spots.
  • Wait 24 hours — carrier scans can occasionally run ahead of the actual delivery.
  • Still missing? Contact the carrier with your tracking ID, then reach out to us and we will help escalate.
My order arrived damaged

Take clear photos of both the outer packaging and the item itself, and contact our support team within 48 hours of delivery. The faster you reach us, the faster we can sort it.

Wrong address or failed delivery

If the address was entered incorrectly and the parcel is returned to us, we will resend it to the corrected address once we receive it back. A re-ship fee may apply depending on the circumstances.

Returns & exchanges

Our returns policy

Return window 60 days from delivery. Items must be unworn, unwashed, and in original condition with packaging.
What is not eligible Final-sale items, heavily worn or soiled pairs, and anything outside the return window cannot be returned.

Returns (refund)

  • Return postage is at your own expense.
  • We recommend using a tracked service — we cannot be responsible for parcels lost in transit.
  • Once received and inspected, your refund is issued to your original payment method within 3–5 business days.

Exchanges

  • Your first exchange includes one prepaid standard return shipping label at no cost.
  • Standard shipping only — express is not included.
  • Any further returns or exchanges after that are at your own expense.
  • Your replacement order ships back to you free of charge.
  • Subject to stock availability. If your size or colour has sold out, a full refund will be issued instead.
Exchange policy

Exchanges are subject to stock availability at the time your return is processed. If your requested size or colour has sold out, we will issue a full refund instead.

Faulty items

If you believe your item is faulty, please contact our support team with clear photos and your order number. We will prioritise your case and make it right.

Returning a gift

No problem. We can refund to the original purchaser or issue store credit to you — just let us know which you would prefer and we will handle it.

Ready to start a return? Use our self-serve portal — quick and simple.
Start a return →
Common questions

FAQ

Can I change my order after placing it?

We will always try. Contact our support team immediately with the correct details. If fulfilment has already started we may not be able to make changes, but reach out and we will do our best.

Do you ship internationally?

We currently ship to Australia and New Zealand. For other regions, keep an eye on our announcements — we are working on expanding.

When will my refund appear?

Once we have processed your return, your bank will typically post the refund within 3–5 business days. Some card issuers can take a little longer depending on their processing cycles.

What if my size is unavailable for an exchange?

If the size or colour you want is out of stock by the time we process your return, we will issue a full refund to your original payment method instead.

How do I contact support?

The fastest way is via our contact page. We aim to respond within 1 business day.